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These terms set out the agreement between you and vb55 when you open an account, make a deposit via Rocket or Bank Transfer, and access any part of the lobby. Your use of the platform confirms you have read and accepted what follows — so take a few minutes to check the sections that matter to your account before you start.
These terms form a binding agreement between you and vb55 from the moment your account registration is confirmed. They apply to every session you open, every transaction you submit through Rocket or Bank Transfer, and every game or sports market you access through the lobby. Availability of the platform, including account registration and deposits, depends on your local law and the eligible regions we serve — if local law in your area restricts or prohibits access to online gaming, these terms do not grant you permission to override that restriction, and it is your responsibility to check your position before proceeding. We may update these terms when our product, the payment rails we support, or the regulatory environment we operate in changes. When we do, we post the revised version with a clear update date at the top of this page. Continued use of your account after any update is published means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support before the new terms take effect. Transactions already settled at the time of an update are governed by the version in force when they were placed.
Rocket deposits and withdrawals processed through your account are covered by these terms from the moment a transaction is initiated.
Bank Transfer transactions are subject to the same account rules and any limits shown in your signed-in account area at the time of the transfer.
Your account wallet balance — including any pending transactions — falls within the scope of these terms and is governed by the payment and account rules set out here.
We post an updated date whenever this document changes. Check it periodically, especially after a platform update or a change to the payment methods shown in your account.
Not every part of your experience with vb55 is governed by a single document. These terms cover your account relationship with us — the account itself, the transactions you initiate, and the content we make available in the lobby. They do not extend to third-party services you might reach from our pages, and they cannot override the local laws of the region where you access the platform. Understanding the boundary helps you know where to go if something needs to be resolved.
Creating and using your vb55 account — including login, wallet management, deposit and withdrawal requests via Rocket or Bank Transfer — is fully within scope. These terms set the rules for all of it.
Every deposit and withdrawal processed through your account falls under these terms. The specific limits, verification steps and processing paths shown in your account area supplement what is written here.
The lobby, game titles supplied by our studios, sports markets and any promotional notices published on vb55 are covered by these terms. Game-specific mechanics are governed by the individual game rules shown at launch.
Payment processors, mobile wallet providers such as Rocket, and any external site you navigate to from our pages operate under their own terms. We are not responsible for those terms or any decisions made by those services.
You have concrete steps available to you at any point in your account relationship with vb55. Your transaction history — deposits made via Rocket or Bank Transfer, withdrawal requests and settled rounds — is accessible in the signed-in account area; check the history tab for a full record. If any account detail held on your profile is incorrect, you can submit a correction request through the support channel, and we will update it once identity checks are satisfied. Disputes about a specific transaction should be raised with us directly and within a reasonable time of the transaction date; include the transaction reference shown in your account history to speed up the review. If you want to close your account, contact support and we will walk you through the steps — your remaining wallet balance will be returned to your verified payment method before the account is deactivated.
Open the history section in your signed-in account to see a full log of deposits, withdrawals and game rounds, each with a date, amount and transaction reference.
Submit a correction request via our support channel if any personal detail on your account is out of date or inaccurate. We verify changes before applying them.
Use the support route — live chat or email — to ask about any term, transaction or account decision. Reference the relevant transaction ID for faster handling.
Contact support to start the account closure process. Any verified wallet balance is returned to your linked payment method before the account is deactivated.
If something in these terms is unclear, or if you need to raise a question about your account, transaction or access rights, the routes below are the ones to use. We do not publish support hours or response-time commitments that we cannot back with verified data — reach out through the channel that suits you and we will respond through the same route.
Open the chat widget in your signed-in account to ask about a term or flag a transaction issue in real time.
Send a message through the email address listed in the contact section of the site. Include your account ID and any relevant transaction reference.
The help section inside your account covers common questions on deposits, withdrawals, account verification and policy queries before you need to contact the team.
We hold your account data — registration details, payment method references and transaction records — only for as long as your account is active and for the period required by the applicable rules of the regions we operate in. Payment details used for Rocket or Bank Transfer transactions are stored in tokenised form; we do not retain full payment credentials on our servers. Your account password and any verification steps are your responsibility to keep confidential — do not share login details with anyone. If you believe your account has been accessed without your permission, contact support immediately through live chat or email so we can secure it. Cookies used on the platform are covered in our separate cookie policy, which you can reach from the footer of any page.
We keep your account and transaction records for the period required by the rules of the regions we operate in, and no longer. You can request a summary of what we hold by contacting support.
Rocket and Bank Transfer payment references are stored in tokenised form. Full payment credentials are not retained on our platform after a transaction is processed.
Keep your password and verification details private. If you suspect unauthorised access, contact support via live chat immediately so we can review and secure the account.
Questions about how your data is held, or requests to update or delete information, go to our support team via email or live chat with your account ID included.
The questions below cover what we hear most from people reading through the terms for the first time. If your question is not here, the support team can answer it through live chat or email.
Yes. Both Rocket and Bank Transfer transactions processed through your account are governed by these terms from the moment you submit the request. The specific limits and verification steps for each method are shown in your account's deposit and withdrawal section.
When you request account closure, any verified balance remaining in your wallet is returned to the payment method linked to your account — Rocket or Bank Transfer, depending on which you verified. Contact support to start the process and we will walk through the steps with you.
We post a clear update date at the top of this page whenever the terms change. We recommend checking this page after any platform update or if you receive a notification about a policy change. Continued use of your account means you accept the current version.
Access to vb55 depends on your local law and the eligible regions we serve. It is your responsibility to check whether online gaming platforms are permitted where you are located before opening or using an account.
Find the transaction reference in your account history, then contact support via live chat or email with that reference and the transaction date. Raising the query promptly after the transaction date helps us review the record accurately.
Individual game rules — covering round mechanics, feature triggers and pay structures — are shown within the game itself at launch. These terms cover your account and platform access; game-specific rules sit alongside each title in the lobby.